On-site Training (2 days) + Workshop (3 days)
Value Stream Mapping (VSM) for Office


Increasing the efficiency and effectiveness of administrative functions needed to meet current and future customer needs is a continuous challenge for manufacturing, service and commerce companies. Synchronizing administrative processes to market challenges (customers, suppliers, and competitors) by systematic and systemic improvements involves identifying and permanently eliminating all material flow losses (the current data flow of physical or electronic documents) and information flows losses (the current programming flow or the mechanism that triggers the next task from productive and non-productive – administrative processes).

The main current managerial questions from the perspective of administrative functions are:

  • What does every client really need now and in the future?

  • Which step of administrative functions creates value and which one generates losses??

  • How can the administrative flow work with fewer interruptions?

  • How can the interruptions in the administrative flow be controlled?

  • How and how much workload and/ or activities can be uploaded?

  • What process improvements are necessary to reach the future state of the processes imposed by the market?

  • How can future improved processes be managed?


In order to survive markets with active competitiveness and to achieve a reasonable profit, Exegens® offers companies a systemic and systematic approach to knowledge and continuous improvement of the available capabilities of the material and informational flows of administrative functions through:

  • reducing Office Lead Time (administrative material and information flows) by coordinating activities according to the needs of internal and external clients;

  • synchronizing the company’s administrative processes to the level of takt time;

  • reducing production/ productive activities breaks due to lack of raw materials/ materials/ commodities and by increasing the accuracy of inventory management;

  • increasing flexibility to customer requirements by reducing batch size;

  • continuously reducing losses and waste;

  • continuously reducing Office Work in Process (Office – WIP);

  • improving inventory levels.


The Value Stream Mapping for Office Training Program enables participants to understand the physical and informational route that a customer order goes through across the company, especially through all administrative functions and inputs that need to be secured to ensure exits of quality goods and/ or services, on time and at an acceptable cost, in line with the company’s strategies. The training addresses useful techniques for all employees of a company.

For companies, the Value Stream Mapping for Office Training Program by Exegens® offers the following potential future benefits:

  • increasing the accuracy of planning the necessary administrative capacities in line with current and future customer needs;
  • defining and reducing Office Lead Time;
  • identifying opportunities to reduce Office Lead Time;
  • increasing the efficiency and effectiveness of product family processes – improving OTIF;
  • defining the optimal level of Office Work in Process (Office – WIP);
  • reducing stocks of raw materials, components, spare parts and finished products;
  • reducing supply times; etc.

From an individual perspective, the Value Stream Mapping for Office Training Program by Exegens® can enhance and emphasize your knowledge and skills to support continuous improvement of business processes, can increase your degree of adaptability to current professional performance requirements, and can enhance your career development opportunities.

The Summary of the training program:

1. Introduction to Value Stream Mapping: Policy Deployment and Total Lead Time;

2. Productivity Business Model – Exegens® Concept;

3. Applying Value Stream Mapping for administrative functions;

4. Identifying the losses of administrative functions;

5. Organization and leadership;

6. Assessment of the Office Current State (understanding customer needs, understanding main processes, understanding capabilities, selecting process metrics) – example;

7. Current State in Office Value Stream Mapping (from Total Lead Time to Office Lead Time; minimum Lead Time and maximum Lead Time; performance indicators) – example.

1. Lean thinking at the level of administrative functions: Sales, Marketing, Operations, Order Processing, New Product Design, Inventory Control, Purchasing and Inventory Management, Scheduling and Production Control, Human Resources, Quality Management, Cost accounting, General Accounting;

2. Future State and improvement of Value Stream Mapping (future state VSM – demand/ flow/ leveling; Kaizen and Kaikaku; create Kaizen and Kaikaku plans; Kaizen in 12 steps; implementing Kaizen and Kaikaku plans) – Kaizen examples;

3. Process Mapping (defining Process Mapping; defining the purposes of the processes; chosing the process targets; documenting the current situation in 10 steps; analyzing and querying processes; loss analysis; creating action plans; criteria for prioritization; symbols; KPI) – exaemples;

4. Tangible and intangible results;

5. Methods Design Concept (MDC) – Beyond Traditional Kaizen;

6. Manufacturing Cost Policy Deployment (Exegens® Concept) – Beyond Value Stream Mapping.

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